Sunday, April 22, 2007

Telemarketing people and sales practice of telemarketer

Telemarketing is the sales practice of cold-calling people to try to sell things. This is an almost universally irritating practice (see the angst captured in How to torture a telemarketer for instance - oh, the zeitgeist cries out in pain!) - since telemarketers usually call in the evening at private residences, and take advantage of the normal politeness telephone etiquette demands - it's rude to hang up, so many people stay on the line, a captive audience. Telephone solicitation is also a hotbed of fraud - it's easy to represent yourself as anything you want on the phone. It's probably a good idea to check with the Better Business Bureau before buying /anything/ over the phone, unless it's a reputable company and you called them - not they called you. Thousands of people get burned every year by telephone fraud.



If you are irritated by telemarketers, the best solution is probably not to harass the caller - the poor grunts who work at call centres are poorly paid and generally have no power. What is more effective is politely asking to be removed from their call list - in more jurisdictions, they are legally required to do so - and then hanging up. If they call again, report them to the appropriate authority.




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